## Care & Repairs For the health and peace of mind of our staff, our repairs centre is temporarily closed. If you have a bag currently under repair, this may affect your delivery date. If you have any questions, please contact our Customer Service team.

1. Request

Get started by completing the online form or visiting one of our stores.

2. Assessment

If you are happy with your preliminary quote you can send your item to our Somerset quality and repair centre to be assessed.

3. Confirmation

Once we have assessed your item our team will be in contact to confirm the quote and take payment.

4. Repair

Our team of expert craftspeople will lovingly repair your item.

5. Returned

Once the work has been quality assured your item will be returned to you.