Counterfeit Goods

Mulberry is committed to stopping the production and sale of counterfeit products, and take the safety and security of those who wish to purchase genuine Mulberry products very seriously. We are aware of the growing problem of counterfeit websites that appear online selling illegally produced Mulberry products, and so are providing some important advice on how to avoid these websites and their poor quality, imitation goods.

We currently have a select number of outlet stores, mainly in the UK, which sell past collection products. The stores work to roughly a year behind the retail full-price stores, so are two seasons behind. We have no outlet stores online, if you see any websites trading under such a name they should be treated as counterfeit and avoided.

The first thing to be aware of is that although Mulberry seriously pursues any counterfeit sites, counterfeit resellers regularly change the name of their website and URL and re-enter the market under a different identity, so please remain aware and vigilant.  Below is some information to help you identify and avoid counterfeit sellers.

What are counterfeit goods?

The official definition of a counterfeit product is 'something that has been made in imitation so as to be passed off fraudulently or deceptively as genuine'.

Counterfeit goods are sold under false pretences and are poorly produced, of bad quality and often faulty. Producers of counterfeit goods illegally use the Mulberry name, logo, and imagery to deceive consumers into believing they are purchasing genuine Mulberry products.

The production and sale of counterfeit goods is illegal and the purchase of them funds further production and deception.

Why should I care?

Counterfeiters are criminals, and often have links to fraudulent organisations that commit identity theft and other serious crimes. Purchasing these products exposes consumers to identity and credit card theft through unprotected payment transaction methods that leave personal details unsecured.

Counterfeit products are often sold at high prices in order to seem genuine, but in reality are poor quality, imitation products. Frequently, the product may not arrive at all and the consumer finds that there is no mechanism in place to contact the seller or obtain a refund. The images used to represent the products rarely reflect what the products actually look like: what you see is not always what you get.

Producers of counterfeit products do not abide by the law or adhere to ethical and fair practices. As such they may be involved with child labour and sweatshop work environments. Counterfeiters are often also engaged in other forms of criminal activity, and may have links to organised crime networks and in some cases to terrorist groups. Purchasing from their websites funds these illegal activities.

How do I recognise a counterfeit Mulberry product?

The only way to avoid unwittingly purchasing a counterfeit product is to buy from authorised Mulberry stores or recognised stockists. For a list of Mulberry stores please see our Store Locator. Mulberry should only be purchased from the official website or from a reputable wholesale partner site. Auction sites such as Ebay cannot guarantee the authenticity of products bought on their site, and Mulberry also cannot authenticate products bought in this way

Always be vigilant when browsing for Mulberry using internet search engines. Search engine providers do not monitor the sites they display; therefore search listings are not guaranteed to be authentic or safe.

Remember, if it seems too good to be true, it probably is.